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September 1, 2011

New CCS Branch Manager
David Riddell, President of Canadian Claims Services Inc is pleased to announce the appointment of Mark Sherwood as Branch Manager of our Vancouver Branch.

May 30, 2011

Slave Lake fires, CCS is on site

President David Riddell announces that a team has been assembled to be on site in Slave Lake to service our clients and their insureds as of June 1st, 2011.

Canadian Claims Services Inc. (CCS) is a full service multi-line adjusting company, with our Head Office located in Edmonton Alberta, Canada.

Our mandate is to provide adjusting services, where needed, through a network of small to medium sized adjusting firms, who have been identified as supplying above average products and services. These firms will work under agreement with CCS to provide a consistent high level of quality and service to all our clients.

With a state-of-the art Claims Management System, a dedicated team of professionals, and a concise written service offering, we expect our products and services to be industry leading.

"Delivering on the Promise" is the cornerstone of our customer service commitment.

David S. Riddell FCIP, CRM
President

After attending the General Insurance and Business Administration Program at Mount Royal College, David began his insurance career in January 1989 with a major National Adjusting firm.

While working as an adjuster, David specialized in Large Personal and Commercial Property, Transportation, Oil & Gas, and Dental Malpractice claims.

In 1998, David transitioned to management, ultimately holding the position of Regional Vice President, Western Canada. In this role, David oversaw all Operations and Business Development activities for British Columbia, Alberta, Saskatchewan and Manitoba.

During his career, David has developed a solid reputation built on honesty, integrity, and a common sense approach to problem solving. He also takes pride in his ability to develop strong business relationships with clients and staff.

David holds a Class 3 Adjusters License, and has obtained his FCIP and CRM Professional Designations. He is currently a member of the Canadian Independent Adjusters Association, Alberta Independent Adjusters Association, the Fire Investigation Association of Alberta, and the Insurance Institute of Canada.

Reid Townsend CIP

Assistant Branch Manager

Reid began his insurance career in Winnipeg, in 1981 with the Manitoba Government auto insurer. He then moved into property adjusting with a Manitoba company in 1989.

Reid worked as an adjuster, as well as three years as a broker, until moving to Edmonton in 1998 to work with a major national insurance company.

He obtained his CIP designation in 2003.

Reid’s years of experience include the handling of all levels and complexity of Automobile, Property, Commercial and Liability claims, with his last 11 years in supervisory and management roles.

He made the switch to Independent Adjusting by joining the CCS Edmonton office in August 2011 as the Assistant Branch Manager.

Reid has gained wisdom, and has learned what is important to people through his various management roles. He believes honesty and integrity are imperative to gaining trust in the insurance industry, and he conducts himself at the highest levels of these traits.

Reid loves to spend time with his family in all of their endeavours, with two children in University and another in High School.

Marnie Mittelsteadt CIP
Senior Claims Adjuster

Marnie has worked in the insurance industry since 1996 and became an independent insurance adjuster in 1997. She entered the industry after completing her Bachelor of Commerce degree from the University of Alberta.

Marnie specializes in handling bodily injury and liability claims. She also has experience in handling auto, commercial and minor property claims. She currently holds a Level 3 licence and has completed her CIP designation.

Marnie has two children and enjoys all kinds of crafts. She also enjoys golfing and camping with her family.

Shannon Wiebe CIP
Senior Claims Adjuster

Shannon Wiebe graduated from the University of North Dakota School of Medicine in 1992 with a Bachelors Degree in Athletic Therapy. In 1995 she completed her Masters Degree in Physical Education at the University of Alberta, focusing on Biological Sciences. Prior to entering the Insurance Industry, Shannon was an Athletic Therapist at a Physiotherapy Clinic where she assisted with the Rehabilitation of Injuries from Motor Vehicle Accidents.

Shannon has been in the Insurance Industry as a Licensed Independent Adjuster since 1999. She specializes in Accident Benefits Claims, but also has experience with Auto Claims, Bodily Injury Claims, minor Property Claims, and Commercial Trucking Claims. Shannon has held her CIP designation since 2001 and currently holds a Level 3 Adjusting License.

Shannon is married with two children. She enjoys sports, gardening, camping, and dirtbiking with her husband and boys in the summer.

Mike Stelter
Claims Adjuster

Mike started his career in the Insurance Industry in 2006 and has been adjusting claims since. He has experience in both auto and property claims. Mike worked as a staff adjuster before moving to Canadian Claims.

Mike is currently a level 1 Adjuster and working towards his CIP designation.

Mike enjoys staying active by playing sports, including baseball, golf, and mountain biking.

Candice Tipper CIP
Claims Adjuster

Candice began her insurance career in 2005 with a major national insurance company. She began as a telephone adjuster, and quickly worked her way up to the role of multi-line claims examiner.

Candice entered the Independent Adjusting ranks in 2010, with a national adjusting firm.

Candice has developed solid multi-line skills handling Liability, Personal and Commercial Property, as well as Accident Benefits and Bodily Injury Automobile claims.

Candice enjoys outdoor activities including biking, hiking and camping.

Tim Hauck CIP
Branch Manager

Tim is the Calgary branch manager and former president of Triad Claims. He started his insurance career as an appraiser in 1977 and became an independent adjuster in 1980. He has retained many of his original clients by ensuring top quality service.

Tim specializes in severe or complex casualty and liability claims. His hobbies include automotives, golf, improving his horsemanship, and spending time in the mountains.

Diana Tremblay CIP
Senior Claims Adjuster

Diana joined CCS (Formerly Triad Claims) in 2009. She has been an adjuster since 1992 and has worked at all levels as a company adjuster. As an examiner she attended to a wide variety of claims and participated in Litigation and Mediation forums. As an Independent Adjuster she has attended to Commercial and Personal Lines, Property, Business, and Marine Losses as well as Out of Province Claims for B.C. and Saskatchewan.

Diana enjoys cooking, entertaining and spending time with her family and friends.

Brian Carlson B.Comm
Claims Adjuster

Brian began his career in insurance after graduating with a Business Commerce degree from the Haskayne School of Business (U of C) in 2002.

Brian gained experience at the company level with auto and property adjusting before joining CCS (formerly Triad Claims) in 2006. He handles property and casualty claims and has an interest in rural losses.

Brian continues to pursue further education though CIP courses. He enjoys spending time at the Hockey arena, whether coaching or playing, and golf in the summer season.

Lee-Ann Case CIP
Claims Adjuster

Lee-Ann commenced her insurance career in Winnipeg in 1996 with a national independent adjusting firm. While in Winnipeg she handled Residential and Commercial property claims, Crime, Business Interruption as well as Builders Risk, out of province auto and Commercial General Liability including bodily injury and property damage. During this time she was also involved with many national accounts dealing with property, liability and trucking / cargo claims. She transferred to Calgary in 2009 with the same national independent adjusting firm and specialized in property claims.

Lee-Ann is a Level 3 adjuster and has completed her CIP designation and is working towards her FCIP designation.

Jason Lovas CIP
Claims Adjuster

Jason graduated Mount Royal College in 2004 and started his career adjusting auto claims and examining property losses on the company level before moving to a property road adjuster and completing his CIP in 2006.

In 2007 Jason moved to the independent field where he handled property losses and commercial claims before joining CCS in the summer of 2010.

Jason is a big hockey fan, and enjoys spending time with his family.

Mark Sherwood CIP
Branch Manager

Mark began his insurance career in Edmonton, in 1983 with a major national insurance company. Mark worked his way up in the company ranks, as a multi-line adjuster until 1993, when he transitioned to Independent Adjusting, working a national adjusting firm.

Mark moved to Vancouver in 2006 for the role of Assistant Manager of the Vancouver Branch for a National Independent Adjusting firm.

Mark has considerable experience in handling all manner of size and complexity of Automobile, Liability and Property claims, as well as Motor Truck Cargo, and Cargo Survey claims.

Mark is recognized for his strong technical skills, and common sense approach.

Mark completed his CIP in 1999, and holds a Level 3 BC license.

His interests include competitive rowing, where he formerly rowed in the Canadian Nationals and North American Championships. He now enjoys playing hockey and golf.

Christie Kumar
Claims Adjuster

Following a number of years in communications and customer relations, Christie moved over to insurance related services. Through her experiences with property loss resolution, Christie grew an understanding of industry processes and developed a keen interest in insurance claims adjusting. Christie entered into independent adjusting in January 2010 with a national adjusting firm. Christie is continuing to grow her knowledge with CCS working along side some of the best in the business.

Currently working towards her CIP designation Ms. Kumar handles small to medium sized residential and commercial losses. Fluent in English and Hindi, Christie is also able to effectively handle claims emanating from the South Asian community.

D. L. Nieminen HBA, CIP, CCFI.c, CRM
Executive General Adjuster

Dana began his insurance career in 1978, with a major national insurance company. He worked his way through the ranks to the position of Claims Manager, before making the move in 1990 to become a partner in an Independent Adjusting firm. In 1999, Dana and his partners sold their firm to a major National Adjusting Firm, where Dana stayed on in the role of Branch Manager and Executive General Adjuster.

Dana is recognized for his strong technical skills, common sense approach, and the high level of integrity in which he conducts himself. He continues to handle a volume of Large Property, Complex Liability, and Fidelity claims .

Vincent Howie B.Sc.
Claims Adjuster

After completing his studies at the University of Manitoba, Vince began his adjusting career in 2004 when he joined a large national adjusting firm. Vince has developed strong technical skills, and his ability to adapt to different situations has served him well in his career. He has shown that he can build and maintain strong business relationships.

Graeme Nieminen BA
Claims Adjuster

Graeme began his adjusting career in 2004, with a major national adjusting firm, and currently working towards his CIP designation. Graeme is currently handling a variety of Property and Liability claims. He is fluent in both English and French.